Maintenance - your digital MOT

Most of our clients take advantage of our monthly maintenance scheme and ongoing service plans.

A website is much like a car – it needs regular servicing! All our sites and hosting plans include Basic WordPress Hardening to safeguard against malicious attacks, but without regular monitoring and updates the integrity of the site cannot be ensured. This is why we’ve put together a series of packages to keep your website secure, up to date and running smoothly.

The plans are billed per quarter by direct debit and cover site updates, security alerts and ongoing development.

Why maintenance?

Web browsers, computer and mobile operating systems are updated all the time to contend with higher capacities and new technologies. Think about how often your computer needs to run updates – mostly they are security patches, but also they can include new features. Just as computers and browsers become obsolete, so can websites.

As such, the site needs regular updates to keep it secure and performing as best it can.

What do we do?

Each month we run the WordPress Core update and any necessary plugin updates. We’ll let you know what day this is scheduled for, and let you know when it is complete.

During this time, the site will be in ‘maintenance mode’ whilst we run the updates.

If you are on our Enterprise hosting, we run the updates on the Staging site first to ensure you remain unaffected on your live site.

Our maintenance plan

Monthly — £50 + VAT billed per quarter

Larger sites may require more work, but will be advised accordingly.

How does it work?

We will add you to our maintenance schedule and you’ll receive an alert the day before we begin, again once in progress, and when complete.

Service plans - ongoing, dedicated support

Service Plan Lite

From £100/month + VAT billed per quarter

  • Priority access on our support platform with our SLCs
  • Ongoing development (1hr/month)
  • Includes monthly site maintenance

Service Plan Pro

From £200/month + VAT billed per quarter

  • Priority access on our support platform with our SLCs
  • Monitored site performance to see where we can make gains
  • Health check
  • Ongoing development (2hr/month)
  • Quarterly planning call
  • Includes monthly site maintenance

If the maintenance scheme is not used, any requests or new development will be charged at our normal rate of £60 per hour, and will incur our minimum charge of £60 + VAT. Costs are per site per month.

How does it work?

  • We keep a note of time spent and log this in 15 min blocks – so simpler amends are easily handled and don’t incur higher costs.
  • We operate on a ‘use it or lose it’ scheme, so hours cannot be rolled over to each quarter.
  • Additionally, being on our plan means you are eligible for faster response times in accordance with our SLAs
  • The plan is reviewed on an annual basis and the monthly hours can be increased or decreased accordingly.

Start saving money with our Website Service Plans

Get your site on track and moving forward with us